At abiotp.store, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help make it right. Please review the following policy to understand your rights and our procedures regarding returns and refunds.
Eligibility for Returns
You are eligible to request a return within 30 days of receiving your item. To qualify for a refund or exchange, the product must fall under one of the following categories:
- Damaged: The item arrived broken or compromised during shipping.
- Unusable/Defective: The product has a quality issue or does not function as intended.
- Incorrect Item: The product received is not the same model or type as what was ordered.
How to Initiate a Return
To start the return process, please do not ship the item back immediately. You must first contact our customer support team to obtain authorization and the correct shipping details.
- Contact Us: Email us at support@abiotp.store with your order number and a description (or photos) of the issue.
- Get Instructions: Our team will review your request and provide you with the specific return address.
Important Shipping Warning
Please strictly follow the return address provided by our customer service team. Do not send items back to the original shipping address found on the package or any business address listed online. Returns sent to unauthorized addresses will not be received, and the refund may not be processed.
Return Shipping Costs
The responsibility for return postage depends on the reason for the return:
- Merchant Responsibility: If the return is due to a quality problem (e.g., the item is damaged, defective, or the wrong model was sent), abiotp.store will bear the cost of the return postage.
- Customer Responsibility: If the return is due to personal preference (e.g., you simply do not like the item) or if you purchased the wrong item by mistake (Customer Remorse), the customer is responsible for paying the return shipping costs.
Refund Processing
Once we receive your returned item and verify its condition, we will process your refund according to the following terms:
- No Restocking Fees: We believe in transparency. We do not charge any restocking fees for returned items.
- Timeline: Refunds are processed efficiently. You can expect the refund to be issued to your original payment method within 5 days of our receipt of the return.
Contact Us
If you have any questions regarding this policy or need assistance with your order, please reach out to us:
- Email: support@abiotp.store